Account
How do I register on Pharma899?
On the main page, click the 'SIGN IN' link at the top of the page and after that page opens, 'No account? Create one here' link. Enter your details, email address, and choose a password. Alternatively, you can scroll to the bottom of the page, and click 'CREATE ACCOUNT'. Your cart will remain intact, even if you had previously added products to it before creating the account.
Do I need to register to make an order?
No, registering for checkout purposes is optional. However, we do recommend creating an account with us so that you could always access any information related to your previous orders.
Is my personal information safe?
Your safety is our top priority. Our site employs a highly secure SSL protocol, and we retain your sensitive data for only 90 days. Our servers are located offshore, beyond US and EU jurisdiction. Rest assured, your personal data is secure!
I want to change my password
To change your password, log in to your account and navigate to the 'MY ACCOUNT' page (click on your name in the upper menu). Scroll down on the personal data page and locate the 'Information' block. You will be prompted to enter your old and new passwords.
I lost my password / I can't reset my password
If you can't recall or have lost your password, click on the 'Forgot your password?' link on the login screen. Enter your email, and a password reset link will be sent to your address. Please note that our system emails may sometimes appear in your SPAM/JUNK folders. If you haven't received a password reset link, the first place to check is your SPAM/JUNK folder.
I want to delete my account
You have the right to modify all the personal information found in the "My Account" page. For any other request you might have regarding the rectification and/or erasure of your personal data, please contact us through our contact page. We will review your request and reply as soon as possible.
I can't locate my email from you
It's not uncommon for our system emails to be found in the SPAM/JUNK folders of your mailbox. If you haven't received any emails from us, the first place to check is your SPAM/JUNK folder.
I can't login into my account
To ensure the security of your data, we employ sophisticated web tools to guarantee the confidentiality of your personal information. Occasionally, these tools may not interact seamlessly with your browser, device, VPN, or DNS settings. If you encounter difficulty logging into our site, we suggest trying to log in from a different device or browser, adjusting VPN settings, or restarting your device. In most cases, these suggestions resolve the issue. However, if the problem persists, please contact our customer support for assistance.
How do I view my past orders?
Navigate to your account page by clicking on your name in the top menu. On the newly opened page, you will find the 'ORDER HISTORY & DETAILS' link. After opening the link, you can view all your current and previous orders.